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Volunteer in Hong Kong at a guesthouse

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Work at the Front Desk as a volunteer in Hong Kong – requirements & tasks

The Frontline Hospitality Champion is a volunteer role on-site in Hong Kong SAR. As a Front Desk Volunteer at Atlas Guesthouse & Backpackers, you will play a crucial role in ensuring a positive and welcoming experience for our guests.

You will be the first point of contact for visitors, providing them with essential information, assisting with check-ins and check-outs, and addressing any inquiries or concerns they may have. As a volunteer, you will contribute to creating a friendly and hospitable atmosphere, making our guests feel at home during their stay.

Responsibilities
– Greet guests with a warm and friendly demeanour, providing a professional and courteous first impression.
– Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.
– Provide information about the guesthouse, its facilities, and local attractions, helping guests make the most of their stay in the city.
– Answer and respond to emails, and online reviews promptly, addressing inquiries and reservations.
– Handle guest requests and concerns, finding appropriate solutions and escalating issues when necessary.
– Monitor and respond to online reviews.
– Handle guest requests and concerns with empathy and efficiency, finding suitable solutions and escalating issues when necessary to managers.
– Support various administrative tasks, such as data entry, filing, and updating guest records.

You will work for about 30 hours per week.

Work at the Front Desk as a volunteer in Hong Kong – what we offer

We believe in supporting our volunteers and ensuring their comfort throughout their volunteering journey. As a volunteer with us, you will receive the benefit of free accommodation during your volunteering period.

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